Questions about care support in Amsterdam, answered in English

Outreach support is practical, community-based support that connects to daily life. It can take place at home, at school, at work or within the family setting. The focus is on building more calm, clarity and structure through small, achievable steps. Read more on the outreach support Amsterdam page.

Support can be helpful when daily tasks, appointments, school, work, family life or social situations create more pressure than feels manageable. Together, we look at where tension builds, what is already working and which step would give the most clarity right now.

Yes. A diagnosis is not always the starting point. NNorthHarp looks at the daily situation, the support question, coping capacity, sensory factors, communication and what is practically needed. If specialist assessment or other care is needed, that will be named clearly.

In that case, a small and calm start often works well. The first step is usually to look at what the child or young person finds most difficult, what would feel less pressured and which first step seems doable. Support does not have to begin on a large scale.

Yes. School pressure often affects the whole household. Support can help with planning, breaking tasks into smaller steps, reducing sensory overload, clarifying expectations and improving communication between the young person, parents and, where helpful, school.

Where it is useful and appropriate, coordination can take place with parents, the wider family, school, workplace or other involved parties. The aim is not to take over, but to make communication, expectations and agreements clearer for everyone.

The introductory meeting begins with relaxed exploration. You briefly describe what is happening, for whom support is being sought and what feels most difficult. We then discuss whether NNorthHarp is a good match and what a logical next step might look like. The meeting takes place entirely in English. More detail on the full process is on the how we work page.

After your message, contact is made to briefly discuss the situation. If support seems like a good fit, we move forward to clarify the support question, set goals and make practical agreements. If NNorthHarp is not the right fit, that will be said clearly.

Goals are made small, clear and achievable, not everything at once. We look at which step in daily life could make a noticeable difference and how that step can be practised in a practical way.

We regularly check what is changing, what is working and where support is still needed. Goals and agreements can be adjusted so that support continues to fit the person, their environment and their daily situation. Full detail is on the how we work page.

Yes. NNorthHarp works with international families, expat residents and English-speaking individuals living in Amsterdam. The full support process, introductory meeting, guidance sessions and all written communication, is available in English. Familiarity with the Dutch care system is not required.

In most cases, yes. Access to care support in the Netherlands generally depends on registration with your municipality, a Dutch health insurance policy and — for some funding routes — a formal care assessment. NNorthHarp can discuss your specific situation during the introductory meeting and explain which options are realistic. NNorthHarp does not handle registration, assessments or funding applications, but can help clarify what the landscape looks like.

PGB — persoonsgebonden budget — is a Dutch personal care budget that allows you to purchase support from a provider of your choice, rather than receiving care arranged by the municipality. Whether NNorthHarp's support can be funded through PGB depends on your specific situation, the type of assessment (indicatie) you hold and the agreements with your budget authority. NNorthHarp focuses on delivering the support content, not on PGB application, administration or assessment.

NNorthHarp does not issue care assessments (indicaties), does not apply for PGB or WLZ budgets on your behalf, does not assist with submitting those applications and does not make decisions about eligibility or approval. Assessment, application and decision-making go through the relevant authorised Dutch bodies.